Where To Buy Bowflex Series 7 Treadmill

I've had my series 7 for about 6 months. First, it is sturdy as everyone says, but there is a good bit more noise/vibration when i'm running on an incline. Not so much to be worrisome, but it's not nearly as quiet when level running. I did have some problems when it was delivered as well. Not only did it take me about a month to get someone to help me move it upstairs (it took 4 of us), but then I found out that the fan was broken inside the head. I called support, they weren't as bad as others have reported (my lucky day), and they sent me the new part. It was up to me to open it up and replace it. No biggie for me, but may be for others. Then I couldn't calibrate it because it wouldn't register the speed. Called support again (again no big hassel) and they sent me a new speed sensor that I had to replace. In the process of trying to get to it, I broke one of the plastic (cosmetic) pieces on the outside, they sent me a replacement for that too (no charge). Finally, i was able to use it and it has lived up to its reputation. I got one of those surf shelfs (?) that attaches to various treadmills, a slingbox to attach to my office media center, and now I can run while I watch tv on my laptop. That's a testament to the stability. The vibration from me running is insignificant enough for me to strap on a laptop and watch TV. Even while running uphill.

Now my only problem is the heart rate monitor. That screen at the bottom is supposed to cycle through (or stay put on one) of numerous measurements such as time, distance, heart rate, etc. The problem is that I don't use the heart rate monitor strap that came with it. I use my own. So now it always stays on the heart rate monitor reading, trying to pick up a signal (i guess). If I set the Select/Scan to Scan, it will scan the various measurements until it reaches hear rate, then the scan disengages and it stays there. If I use the Select/Scan button to select a different measurement and stay there, say distance, it will stay there for a few seconds and then revert to the heart rate monitor. I'm hoping it's a something I can configure or fix with a call to support. If so, I'd add a star or probably two to my review. If not, then that entire screen is completely useless to me and the product has a serious flaw.



Ok, I now see the problem others have noted about support. I called about the HR monitor reading mentioned above and got Jesse. She proceeded to tell me that's just the way it is and there was nothing I could do about it. She said it kept going back to the HR reading because "that's what most people want". No joke. Oh, so the Select/Scan button is just there for looks? If I *Select* distance, it's always going to go back to HR because that's what I really want and the machine knows better??? She just said there's no way to override it. It's amazing how she was so willing to suspend logic, common sense, and spread incorrect information because she didn't know the answer. SO, I hung up and called back and got Debbie this time. She was wonderful and spent about 5 minutes max troubleshooting this and we figured out it was because the chest strap was still in the room. The machine was picking up a signal, but no heart rate, so it kept trying. As soon as I moved the chest strap out of the room, problem solved. Give Debbie a raise and fire Jesse.

I can't change the rating now, but if I did add stars it would only be 1 since service is so drastically inconsistent. But now I'm 100% happy with my treadmill.

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